Common questions
EACH AND EVERY ONE OF THE PIECES WE DELIVER IS CUSTOM-MADE WHEN YOU ORDER IT. YOU GIVE US THE SPECS THAT WORK IN YOUR HOME, AND WE BUILD IT JUST FOR YOU! TO ENSURE A GOOD FIT, WE ASK THAT YOU MEASURE AND DOUBLE-MEASURE YOUR SPACE, YOUR MATTRESS, AND/OR YOUR EXISTING FURNITURE TO MAKE SURE YOU GET EXACTLY WHAT YOU'RE LOOKING FOR.
Do you have any items in stock?
BECAUSE OUR BEDS NEED TO BE ASSEMBLED ON SITE, WE DO NOT CURRENTLY OFFER SHIPPING. WE POUR OUR TIME AND ENERGY INTO EACH AND EVERY BUILD, AND THE MOST REWARDING PART IS SEEING OUR CLIENTS FACES WHEN THEY SEE THEIR ORDER FOR THE FIRST TIME.
Do you ship items?
I DON’T LIVE IN KENTUCKY. CAN YOU DELIVER TO ME?
I’M GLAD YOU ASKED! DEPENDING ON THE SIZE OF THE ORDER WE OFFER DELIVERY AND ASSEMBLY WITHIN A 6 HOUR RADIUS OF ZIP CODE 40503.
WE OFFER A LARGE VARIETY OF STAINS AND FINISHES, AND ARE OPEN TO GETTING AS CLOSE AS POSSIBLE TO YOUR DESIRED LOOK. BUT BECAUSE OF THE NATURE OF PAINT AND STAIN, WE CANNOT GUARANTEE FINISH MATCHES TO EXISTING FURNITURE.
can you match my EXISTING furniture?
WE DO EVERYTHING WE CAN TO PROVIDE THE BEST PRODUCT AND CUSTOMER-SERVICE WE POSSIBLY CAN. IF YOU AREN'T HAPPY, WE AREN'T HAPPY. IF YOU HAVE A PROBLEM, WE'LL HELP FIX IT! OUR FURNITURE AND HANDMADE PRODUCTS ARE SOLD AS-IS WITH NO WARRANTIES OR RECALLS.
Do you offer refunds or exchanges?
Is there anything else important I need to know?
UPON RECEIPT OF PURCHASE YOU AGREE TO OUR TERMS OF SERVICE AND WILL NOT HOLD NYGAARD FURNITURE COMPANY OR ANY RELATED PARTY LIABLE FOR ANY LOSS, DAMAGES OR INJURY RESULTING FROM USE OF OUR PRODUCTS. WE URGE YOU TO REGULARLY CHECK THE SCREWS, JOINTS, CONNECTIONS AND LUMBER USED ON YOUR FURNITURE, AND TO MAINTAIN THEM ACCORDINGLY. SECURE HEAVY ITEMS TO THE WALL TO PREVENT ACCIDENTS!